General 

Our Limited Manufacturers Warranty covers all defects in materials and workmanship. It does not cover damage due to improper usage, negligence, abuse, transportation damage, acts of nature, or accidents (including failure to follow the instructions supplied with the product.)

Warranty period varies between products.

The warranty period begins from the date of purchase unless otherwise noted. This Limited Manufacturers Warranty is available only to the original purchaser and is valid in the United States and Canada only. JOOLA’s liability is limited to the repair or replacement, at its sole discretion, of any defect and does not include any liability for direct, indirect, incidental, or consequential damage of any kind.

  • Important Note on Items Purchased Through Authorized Retailers: Customers should reach out to their original point of purchase within 30 days of purchase to fulfill a return or exchange prior to contacting Pickleduo  to file a warranty claim.
  • Important Note on Items Purchased Through Unauthorized Retailers: Purchasing Pickleduo products from unauthorized retailers—such as eBay, Facebook Marketplace, auction websites, and similar platforms—means these items are not covered by Pickleduo warranty. 
  • Important note on shipped tables: customers should refuse delivery of any items that appear to be damaged. Returns, refunds, or exchanges may not be accepted once an item is signed for and delivery accepted.

 

Warranty Claim Process

1. Submission:

  • To initiate a warranty claim, contact Customer Service through the designated channel on our website.
  • Provide your name, address, daytime telephone number, SKU number of the product, and a description of the problem.

2. Verification:

  • Once your case has been created, you will receive a message from requesting a copy of your proof of purchase along with documentation of the damage or defect. Please note that warranty claims can only be initiated by the original purchaser, and the original purchase receipt must be provided.
  • Video or photo documentation of the damaged or defective product will also be reviewed to proceed with the warranty claim.

3. Shipping Responsibility:

  • Customers are responsible for shipping the product back for warranty claims on items valued at 100$ or more.

4. Repair or Replacement:

  • We reserves the right to repair or replace, at its sole discretion, any defect covered by the warranty.
  • Warranty replacement paddles will be of the same model as the original product. Upgrades or changes to a different model are not permitted. If the original model has been discontinued, JOOLA may offer a comparable replacement model at its discretion.
  • Replacement products will inherit the remaining warranty period from the original product’s purchase date.

5. Limitations:

  • Pickleduo’s liability for warranty claims is limited to the terms outlined in this warranty document.
  • This warranty is subject to change, and the latest version will be available on our website.
  • The maximum number of replacement paddles a customer may receive is two (for six-month warranty coverage) or three (for extended 12-month warranty coverage).